QA and Application support engineer
Career:
QA and Application Support Engineer
OOS Technologies alongside its partner is building a next-generation Natural Language Understanding, Machine Learning and Artificial Intelligence products with a focus on Multimodal and Cross-Channel User Interfaces (phone, web, mobile, etc.)
This is a full-time hybrid position working from both home and office.
The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working closely with our Speech Scientists, Software Developers, Analysts, and Project Managers in our Athens offices.
We have:
- A state-of-the-art, highly innovative Product platform, the first of its kind globally, that we continuously expand/improve to maintain our leadership
- A team of seasoned experts to collaborate with
- International clients and projects in 3 continents
- An open mind to new technologies, methodologies, challenges, and innovation
- Conduct functional testing to ensure software features meet specified requirements.
- Perform negative testing and edge testing to identify vulnerabilities and potential issues.
- Develop and maintain testing automation scripts to streamline regression testing.
- Collaborate with developers to understand new features and identify test cases.
- Execute test cases, record results, and document defects using appropriate tools.
- Continuously improve the QA process by incorporating best practices and tools.
- Participate in test planning, strategy, and estimation discussions.
- Report testing progress, issues, and risk assessments to the project team.
- Provide clear and detailed feedback to developers about test results.
- Receive and analyze problem reports from customers or users.
- Reproduce reported issues in a controlled environment to identify their causes.
- Determine if reported problems are actual defects or expected behavior.
- Escalate complex issues to the appropriate developer or system administrator.
- Collaborate with developers to understand the root causes of issues and propose solutions.
- Provide timely and accurate responses to customer inquiries and updates.
- Maintain documentation of common issues and their resolutions for future reference.
- Monitor production applications and troubleshoot issues affecting performance or availability.
- Assist in deploying bug fixes, patches, and updates to production systems.
- Communicate effectively with cross-functional teams to resolve critical issues.
- Proficiency in Linux system administration and troubleshooting.
- Knowledge of Java programming language and its debugging tools.
- Familiarity with NGINX configuration and usage for web server setups.
- Expertise in working with relational databases, particularly MySQL.
- Understanding of NoSQL databases like MongoDB and their query languages.
- Experience with configuring and maintaining Tomcat application servers.
- Familiarity with version control systems (e.g., Git) for code collaboration.
- Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
- Experience with scripting languages like Python, Bash, or PowerShell.
- Familiarity with containerization and orchestration tools like Docker and Kubernetes.
- Strong problem-solving skills and attention to detail.
- Effective communication skills for interactions with both technical and non-technical stakeholders.
- Ability to work under pressure and handle urgent support requests effectively.
- An attractive remuneration package
- Health insurance plan
- Annual performance review for meeting quality objectives and completion targets
- Continuous learning/training in new technologies and products
- A great environment to work in, excel and progress professionally
- An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally
If you want to join a team of global leaders in their field, send your CV to recruiting@oostechnologies.com, with subject as Quality Assurance and Application Support Engineer and referencing the position code. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.