QA and Application Support Engineer

QA and Application support engineer

Career:

Job Role

OOS Technologies alongside its partner is building a next-generation Natural Language Understanding, Machine Learning and Artificial Intelligence products with a focus on Multimodal and Cross-Channel User Interfaces (phone, web, mobile, etc.)

This is a full-time hybrid position working from both home and office.

The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working closely with our Speech Scientists, Software Developers, Analysts, and Project Managers in our Athens offices.

We have:

A state-of-the-art, highly innovative Product platform, the first of its kind globally, that we continuously expand/improve to maintain our leadership
A team of seasoned experts to collaborate with
International clients and projects in 3 continents
An open mind to new technologies, methodologies, challenges, and innovation

Responsibilities

Conduct functional testing to ensure software features meet specified requirements.
Perform negative testing and edge testing to identify vulnerabilities and potential issues.
Develop and maintain testing automation scripts to streamline regression testing.
Collaborate with developers to understand new features and identify test cases.
Execute test cases, record results, and document defects using appropriate tools.
Continuously improve the QA process by incorporating best practices and tools.
Participate in test planning, strategy, and estimation discussions.
Report testing progress, issues, and risk assessments to the project team.
Provide clear and detailed feedback to developers about test results.
Receive and analyze problem reports from customers or users.
Reproduce reported issues in a controlled environment to identify their causes.
Determine if reported problems are actual defects or expected behavior.
Escalate complex issues to the appropriate developer or system administrator.
Collaborate with developers to understand the root causes of issues and propose solutions.
Provide timely and accurate responses to customer inquiries and updates.
Maintain documentation of common issues and their resolutions for future reference.
Monitor production applications and troubleshoot issues affecting performance or availability.
Assist in deploying bug fixes, patches, and updates to production systems.
Communicate effectively with cross-functional teams to resolve critical issues.

Requirements

Proficiency in Linux system administration and troubleshooting.
Knowledge of Java programming language and its debugging tools.
Familiarity with NGINX configuration and usage for web server setups.
Expertise in working with relational databases, particularly MySQL.
Understanding of NoSQL databases like MongoDB and their query languages.
Experience with configuring and maintaining Tomcat application servers.
Familiarity with version control systems (e.g., Git) for code collaboration.
Knowledge of continuous integration and continuous deployment (CI/CD) pipelines.
Experience with scripting languages like Python, Bash, or PowerShell.
Familiarity with containerization and orchestration tools like Docker and Kubernetes.
Strong problem-solving skills and attention to detail.
Effective communication skills for interactions with both technical and non-technical stakeholders.
Ability to work under pressure and handle urgent support requests effectively.

What We Offer

An attractive remuneration package
Health insurance plan
Annual performance review for meeting quality objectives and completion targets
Continuous learning/training in new technologies and products
A great environment to work in, excel and progress professionally
An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally

If you want to join a team of global leaders in their field, send your CV to recruiting@oostechnologies.com, with subject as Quality Assurance and Application Support Engineer and referencing the position code. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.

APPLY HERE

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