IT Service Management (ITIL 4 Foundation)

Obasesam Omini

This test has four sections: Numerical Reasoning, Verbal Reasoning, Logical Reasoning, and Situational Judgement. The section is timed. Before you start, Listen to the instructions given by the instructor.  You can't go back once a section is closed, so keep an eye on the clock while you're in it. A note on the Situational Judgement section: there are no objectively "correct" answers there in the way there are for the reasoning sections. You're being asked how you'd respond in realistic work scenarios. Answer honestly rather than trying to guess the "ideal" response. You have to score above 75% to PASS. You have two (2) ATTEMPTS. Good luck.

Obasesam Omini

THE CERTIED TECHNICAL SUPPORT TECHNICIAN (CTST) This comprehensive certification course provides the essential, job-ready skills and knowledge needed to launch a successful career as a Certified Technical Support Technician, Help Desk Technician, or End User Support Specialist. Designed for beginners with no prior IT experience, this course guides you from fundamental concepts to advanced troubleshooting and professional skills, preparing you for industry-recognized certifications like CompTIA A+ or the Cisco CCST IT Support.

Welcome to the Project Management Essentials Course! Course Overview This comprehensive course is designed to equip you with the essential skills, tools, and methodologies required to lead successful projects across industries. Whether you're an aspiring project manager or a seasoned professional seeking PMP® certification, this course aligns with the PMI's PMBOK® Guide and prepares you thoroughly for the PMP® exam. By the end of the course, you'll be ready to: Apply industry-standard project management principles Lead teams and manage project lifecycles effectively Use Agile, Hybrid, and Predictive approaches Confidently pass the PMP® certification exam Course Objectives Upon completion of this course, you will be able to: Understand the five process groups and ten knowledge areas Develop a project charter, scope, schedule, and budget Identify and manage risks, resources, and stakeholders Utilize project management tools and techniques effectively Apply both traditional and Agile project management methods Who Should Take This Course? This course is ideal for: Project Managers seeking PMP® certification Team Leads and Coordinators Professionals transitioning into project management roles Anyone involved in project execution or oversight Course Structure This course includes: Classroom sessions Supporting Video lectures and demonstrations Downloadable PM templates and tools Practice quizzes and mock exams Assignments and case studies Discussion forums and peer collaboration Course Duration Estimated completion time: 5 Days (40 Hours) Prerequisites A background in project management or participation in projects is recommended Familiarity with basic business or technical processes is helpful A commitment to learn and prepare for the PMP® exam! Certification Preparation This course helps fulfill the 35 contact hours required by PMI to apply for the PMP® exam. It provides full coverage of the latest PMP Exam Content Outline, including: People Process Business Environment Let’s Get Started! Begin your journey toward one of the most respected credentials in project management. Dive into the first module, introduce yourself in the forum, and start building your future today! “Projects are the vehicle for change — and PMP® is your license to drive that change.”