Data Centre First Line Support (DCFLS) Onboarding

Welcome to Effective Communication! This interactive course is designed to equip you with the skills and strategies needed to communicate confidently and professionally in today’s workplace. Communication is more than just speaking — it’s about clarity, active listening, empathy, and building real connections. Over the next 4 hours, you will: Learn the foundations of effective communication and why it matters. Practice active listening and giving constructive feedback. Explore different communication styles and how to adapt to them. Improve verbal, written, and non-verbal communication. Manage difficult conversations and resolve conflicts with confidence. Build trust and collaboration through empathy and transparency. The course combines role-plays, case studies, and group exercises to ensure you don’t just learn, but also apply what you learn in real scenarios. By the end of this course, you’ll be able to communicate more clearly, handle workplace conversations effectively, and foster stronger collaboration with your colleagues.

This course introduces learners to the fundamental principles of quality and information security management, with a focus on ISO 9001:2015 (Quality Management Systems - QMS) and ISO/IEC 27001:2022 (Information Security Management Systems - ISMS). Participants will explore the importance of quality, information integrity, and security in IT service management. Learning Objectives:By the end of this course, participants will be able to: Understand ISO standards and their role in promoting quality and consistency. Describe the key components and benefits of ISO 9001:2015 QMS. Identify and apply quality management principles. Recognize the role of risk management, audits, and customer satisfaction in QMS. Explain the concept and value of information as an asset. Understand ISO 27001:2022 and its application in protecting data confidentiality, integrity, and availability. Apply information security principles to safeguard organizational assets. Recognize their roles and responsibilities in ensuring quality and information security. Key Topics: What is Quality? (ISO Definition) ISO 9001:2015 – QMS: Structure, Benefits, and Clauses Quality Policies and Objectives The 5 M's of Resource Management Risk Management and Customer Feedback Mechanisms ISO 27001:2022 – ISMS Overview Information as an Asset: Characteristics and Protection CIA Triad: Confidentiality, Integrity, and Availability Elements and Principles of Information Security Common Threats and Preventive Measures Roles of Employees in Upholding QMS & ISMS Standards Target Audience:IT professionals, quality assurance staff, information security personnel, and all employees in roles related to service delivery, compliance, and risk management. Assessment:Multiple choice quizzes, scenario-based questions, and a final exam to assess knowledge retention. Certification:A certificate of completion will be awarded to participants who pass the final assessment.

In today’s rapidly evolving professional landscape, adaptability is no longer just a “nice-to-have” — it’s an essential skill for success. This course explores what adaptability means in the modern workplace and why it’s a critical core competency for both individuals and organizations. Learners will understand how to adjust effectively to new systems, technologies, responsibilities, and work environments. The course covers practical strategies for staying flexible during change, such as participating in training, providing feedback, using support resources, and maintaining effective communication during disruptions. Participants will also discover how to build adaptability as a mindset: staying open-minded, embracing continuous learning, building resilience, and enhancing problem-solving skills. Through real-world examples and actionable tips, this module equips learners to embrace change, tackle challenges confidently, and contribute to a culture of innovation and resilience within their teams. By the end of the course, learners will be able to:✅ Explain the importance of adaptability in today’s workplace.✅ Apply practical steps to adjust to new tools, systems, or work processes.✅ Demonstrate flexible thinking, open-mindedness, and proactive learning habits.✅ Support team resilience and help drive positive change in uncertain environments. Ideal For: Employees at all levels who want to strengthen their ability to thrive in fast-changing work environments, as well as managers aiming to build adaptable, high-performing teams.