INFORMATION AND QUALITY AWARENESS

This course introduces learners to the fundamental principles of quality and information security management, with a focus on ISO 9001:2015 (Quality Management Systems - QMS) and ISO/IEC 27001:2022 (Information Security Management Systems - ISMS). Participants will explore the importance of quality, information integrity, and security in IT service management.

Learning Objectives:
By the end of this course, participants will be able to:

• Understand ISO standards and their role in promoting quality and consistency.

• Describe the key components and benefits of ISO 9001:2015 QMS.

• Identify and apply quality management principles.

• Recognize the role of risk management, audits, and customer satisfaction in QMS.

• Explain the concept and value of information as an asset.

• Understand ISO 27001:2022 and its application in protecting data confidentiality, integrity, and availability.

• Apply information security principles to safeguard organizational assets.

• Recognize their roles and responsibilities in ensuring quality and information security.

Key Topics:

• What is Quality? (ISO Definition)

• ISO 9001:2015 – QMS: Structure, Benefits, and Clauses

• Quality Policies and Objectives

• The 5 M's of Resource Management

• Risk Management and Customer Feedback Mechanisms

• ISO 27001:2022 – ISMS Overview

• Information as an Asset: Characteristics and Protection

• CIA Triad: Confidentiality, Integrity, and Availability

• Elements and Principles of Information Security

• Common Threats and Preventive Measures

• Roles of Employees in Upholding QMS & ISMS Standards

Target Audience:
IT professionals, quality assurance staff, information security personnel, and all employees in roles related to service delivery, compliance, and risk management.

Assessment:
Multiple choice quizzes, scenario-based questions, and a final exam to assess knowledge retention.

Certification:
A certificate of completion will be awarded to participants who pass the final assessment.