Image_fx.jpgThis course introduces learners to the fundamental principles of quality and information security management, with a focus on ISO 9001:2015 (Quality Management Systems - QMS) and ISO/IEC 27001:2022 (Information Security Management Systems - ISMS). Participants will explore the importance of quality, information integrity, and security in IT service management.
Learning Objectives:
By the end of this course, participants will be able to:
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Understand ISO standards and their role in promoting quality and consistency.
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Describe the key components and benefits of ISO 9001:2015 QMS.
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Identify and apply quality management principles.
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Recognize the role of risk management, audits, and customer satisfaction in QMS.
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Explain the concept and value of information as an asset.
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Understand ISO 27001:2022 and its application in protecting data confidentiality, integrity, and availability.
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Apply information security principles to safeguard organizational assets.
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Recognize their roles and responsibilities in ensuring quality and information security.
Key Topics:
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What is Quality? (ISO Definition)
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ISO 9001:2015 – QMS: Structure, Benefits, and Clauses
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Quality Policies and Objectives
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The 5 M's of Resource Management
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Risk Management and Customer Feedback Mechanisms
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ISO 27001:2022 – ISMS Overview
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Information as an Asset: Characteristics and Protection
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CIA Triad: Confidentiality, Integrity, and Availability
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Elements and Principles of Information Security
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Common Threats and Preventive Measures
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Roles of Employees in Upholding QMS & ISMS Standards
Target Audience:
IT professionals, quality assurance staff, information security personnel, and all employees in roles related to service delivery, compliance, and risk management.
Assessment:
Multiple choice quizzes, scenario-based questions, and a final exam to assess knowledge retention.
Certification:
A certificate of completion will be awarded to participants who pass the final assessment.