Course info

The ITIL 4 Foundation course introduces participants to the ITIL framework, providing a comprehensive understanding of how IT service management (ITSM) contributes to business value. It lays the groundwork for effective management of IT-enabled products and services.

Course Outline

1. Introduction to ITIL 4
   Overview of ITIL and its evolution as the global standard for IT service management.

2. The ITIL Service Value System (SVS)
   Understanding the SVS, its components, and how it enables value creation through a holistic service management approach [5].

3. The ITIL Service Value Chain
   Learning the model that connects ITIL activities to deliver better outcomes efficiently [6].

4. The ITIL 4 Guiding Principles
   Exploring principles that guide IT professionals in decision-making for effective service management.

5. The ITIL 4 Practices
   Detailed discussion on key practices, including incident management and change enablement.

6. Continual Improvement
   Frameworks for achieving ongoing enhancements in IT services.

7. Understanding ITIL 4 Certifications and Career Path
   Insights into certifications like ITIL Foundation and their relevance for career advancement.