The ITIL 4 Foundation course introduces participants to the ITIL framework, providing a comprehensive understanding of how IT service management (ITSM) contributes to business value. It lays the groundwork for effective management of IT-enabled products and services.
Course Outline
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Introduction to ITIL 4
Overview of ITIL and its evolution as the global standard for IT service management. -
The ITIL Service Value System (SVS)
Understanding the SVS, its components, and how it enables value creation through a holistic service management approach [5]. -
The ITIL Service Value Chain
Learning the model that connects ITIL activities to deliver better outcomes efficiently [6]. -
The ITIL 4 Guiding Principles
Exploring principles that guide IT professionals in decision-making for effective service management. -
The ITIL 4 Practices
Detailed discussion on key practices, including incident management and change enablement. -
Continual Improvement
Frameworks for achieving ongoing enhancements in IT services. -
Understanding ITIL 4 Certifications and Career Path
Insights into certifications like ITIL Foundation and their relevance for career advancement.