COMMUNICATION SKILLS - EMAIL, ACTIVE LISTENING & FEEDBACK

Leadership today is about far more than supervision it’s about influence, transformation, and culture. Mastering Leadership equips leaders with advanced skills to adapt, empower, and inspire in complex environments. Participants will learn to apply situational leadership, manage conflict, set clear expectations, and build trust through emotional intelligence. The program blends tactical execution with strategic thinking, helping leaders lead change, drive inclusion, and cultivate the next generation of talent. Learning Outcomes:By completing this course, learners will be able to: Adapt leadership styles to fit team readiness and context. Empower teams through trust, clarity, and accountability. Transform conflict into collaboration and innovation. Align goals using measurable expectations linked to strategy. Lead with emotional intelligence, composure, and empathy. Think and decide strategically amid ambiguity. Drive organizational change with engagement and clarity. Build inclusive, high-performing cultures. Coach and develop emerging leaders for continuity and succession. Course Modules: Situational Leadership – Adapting Your Style for Impact Delegation & Empowerment – Building Capacity and Trust Conflict Resolution – Turning Tension into Progress Setting Clear Expectations – The Foundation of Accountability Emotional Intelligence for Leaders Strategic Thinking & Decision-Making Leading Change & Transformation Leading Culture & Inclusion Coaching & Talent Development Integration & Leadership Impact Course Format:Interactive lessons, reflection exercises, real-world leadership scenarios, and applied challenges designed for practical integration into daily leadership practice. Ideal For:Mid-to-senior managers, team leads, and professionals preparing for executive roles who want to enhance their impact, influence, and leadership agility.

This course is designed to help professionals and leaders develop deep emotional intelligence (EI) skills that enhance self-awareness, empathy, motivation, and relationship management. Through practical lessons, real-world case studies, and reflective exercises, learners will gain tools to manage emotions effectively, communicate with empathy, and lead with authenticity and resilience in any professional environment. 🧩 Learning Outcomes By the end of this course, learners will be able to: Define Emotional Intelligence and its five key components. Recognize how emotions influence decision-making and leadership behavior. Apply self-awareness and self-regulation techniques to manage emotional responses. Use empathy and social awareness to build trust and collaboration in teams. Strengthen motivation through purpose-driven goal setting. Resolve conflicts constructively and influence others with emotional credibility. 🕘 Course Duration: 6 Modules (Approx. 6–8 hours total learning time) 📚 Modules Breakdown Introduction to Emotional Intelligence The science and framework of EI Goleman’s five components The value of EI in professional success Self-Awareness and Self-Reflection Recognizing emotional triggers and patterns Journaling for emotional clarity Understanding how values shape emotions Self-Regulation and Emotional Control Managing impulsive reactions and emotional hijacking Practical regulation techniques Building emotional resilience Motivation and Personal Drive Intrinsic vs. extrinsic motivation Emotionally aligned goal-setting Overcoming burnout and sustaining optimism Empathy and Social Awareness Active listening and perspective-taking Recognizing emotional cues Building inclusivity and trust Relationship Management and Influence Emotionally intelligent communication Managing conflict with empathy Building credibility and influence 🧭 Course Features Case Studies & Scenarios: Apply EI concepts to real workplace challenges. Reflection Exercises: Promote self-discovery and behavioral growth. Leadership Focus: Develop emotional presence and credibility as a leader. Diversity & Inclusion Insights: Foster empathy across cultural and remote team contexts. 🏁 Final Assessment & Certification Learners complete a reflection-based assessment and personalized action plan to integrate EI principles into daily leadership practice. Upon completion, participants receive a Certificate of Emotional Intelligence Mastery.

This course introduces learners to the fundamental principles of quality and information security management, with a focus on ISO 9001:2015 (Quality Management Systems - QMS) and ISO/IEC 27001:2022 (Information Security Management Systems - ISMS). Participants will explore the importance of quality, information integrity, and security in IT service management. Learning Objectives:By the end of this course, participants will be able to: Understand ISO standards and their role in promoting quality and consistency. Describe the key components and benefits of ISO 9001:2015 QMS. Identify and apply quality management principles. Recognize the role of risk management, audits, and customer satisfaction in QMS. Explain the concept and value of information as an asset. Understand ISO 27001:2022 and its application in protecting data confidentiality, integrity, and availability. Apply information security principles to safeguard organizational assets. Recognize their roles and responsibilities in ensuring quality and information security. Key Topics: What is Quality? (ISO Definition) ISO 9001:2015 – QMS: Structure, Benefits, and Clauses Quality Policies and Objectives The 5 M's of Resource Management Risk Management and Customer Feedback Mechanisms ISO 27001:2022 – ISMS Overview Information as an Asset: Characteristics and Protection CIA Triad: Confidentiality, Integrity, and Availability Elements and Principles of Information Security Common Threats and Preventive Measures Roles of Employees in Upholding QMS & ISMS Standards Target Audience:IT professionals, quality assurance staff, information security personnel, and all employees in roles related to service delivery, compliance, and risk management. Assessment:Multiple choice quizzes, scenario-based questions, and a final exam to assess knowledge retention. Certification:A certificate of completion will be awarded to participants who pass the final assessment.