This course empowers professionals to communicate with clarity, confidence, and empathy in all workplace settings. Participants will learn how to craft professional emails that reflect organizational values, apply active listening to build stronger relationships, and give or receive feedback that fosters growth rather than tension. Through practical examples and reflection exercises, the training strengthens participants’ ability to express themselves effectively and professionally—whether in writing, conversation, or feedback sessions.
Learning Outcomes:
By the end of this course, participants will be able to:
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Apply proper email etiquette to convey professionalism and clarity.
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Demonstrate active listening techniques to enhance understanding and collaboration.
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Deliver and receive constructive feedback using structured models (SBI and DESC).
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Communicate with empathy, intentionality, and purpose across diverse workplace interactions.
Modules Overview:
Module 1: Email Etiquette & Strategy
Master the art of professional email writing—tone, structure, and clarity. Learn how to tailor messages to different audiences, manage tone effectively, and avoid common communication pitfalls.
Module 2: Active Listening
Develop the discipline of listening to understand rather than to reply. Explore barriers to listening, nonverbal cues, and techniques that build trust and improve collaboration.
Module 3: Giving Constructive Feedback
Understand how to give and receive feedback with professionalism and empathy. Practice structured approaches like the SBI (Situation–Behavior–Impact) and DESC (Describe–Express–Specify–Consequence) models to promote accountability and continuous improvement.
Target Audience:
Employees, supervisors, and team leaders seeking to strengthen interpersonal communication, collaboration, and leadership effectiveness.
Course Duration:
4–6 hours (self-paced or instructor-led)
Assessment & Certification:
Includes reflection exercises, practical communication scenarios, and a short post-course quiz. Participants who complete all modules will earn a Certificate of Completion in Communication Skills.